BUSINESS owner Nicola Bailey has come a long way in seven years from working out of her garage to opening her own town centre shop.
She runs Bright & Beautiful Rossendale and last November picked up the Service Business trophy at Rossendale Business Awards. Nicola took on the franchise in October 2011 after researching different cleaning companies to find one whose ethos fitted her own.
Her home in Rawtenstall became the business base and for the first month she worked on her own with her first task being to clean a tricky stone kitchen floor with a scrubbing brush and toothbrush.
Nicola, 53, said: “It wasn’t easy. After about a month I took on my first team of cleaners and the franchise company helped with recruitment. I wanted to run my own company, and not just be self-employed, because I wanted to have the back up and support of an established business model.”
Her new premises, in Barlow Street, just off Bank Street, is well known to all as the former ‘photo shop’ but the striking new pink livery makes it impossible to miss. Moving into the shop has meant she can widen the scope of the service the company provides.
She said: “We have always offered a laundry and ironing service as part of our housekeeping package when a team goes into someone’s house, now we can have customers bringing laundry into the shop. These premises were ideal because I have space for a shop and also a separate room for the operational part of the business.”
Nicola originally trained as an electrical and electronic engineer and was one of only three girls out of 100 students at Loughborough.
Until she took redundancy in 2001, she worked for a major electronics company latterly a commercial accounts manager.
From there she retrained in accountancy and ran her own bookkeeping service in 2007 before looking for a franchise to take on.
She said: “I knew that there was flexibility in cleaning services and it allows members of my teams to be able to work around their other commitments. We now have 65 clients and work throughout Rossendale, Ramsbottom, Bury and parts of Bolton. I have three teams with three members in each and when they go out to do a job they always go as a team, this ensures efficiency, the quality of work and safety of the team.
“There are cornerstones to the franchise: the trusted team – who are all ethically employed on a salary with benefit entitlements so not self-employed and all our products are eco-friendly. Our service is holistic so not just cleaning but we will sort bedding if required and wash and iron to a hotel standard. We say it is like the fairies have been in and all our team wears smart pink uniforms.
“Our clients come from a range of different backgrounds, many work long hours and they appreciate knowing that when they get back to their house it is a bright and beautiful home and they can have family time instead of cleaning time.”
To find out more call into she shop, round the corner from Reeds Rains, email firstname.lastname@example.org or call 01706 396668.