Citizens’ Advice Tackles Fuel Poverty

A SCHEME to tackle fuel poverty will see Citizens Advice Rossendale and Hyndburn helping customers to get the best energy deal. Funding has been approved for a scheme entitled – Energy Best Deal Extra, EBDx.

Manager of CARH Rachel Whippy said: “The money has been funded by national Citizens’ Advice and it will last until March so we will be able to offer support and help through the most expensive time of year for energy bills. It is targeted to help vulnerable customers, those who are struggling to pay their bills and who have not got the best deal for their household energy supply. We can offer guidance and payment options, information on how to access the best deals and how to go about switching and we can also check that they are in receipt of all the benefits they are entitled to. We can also help customers who are on pre-payment meters and help with debts. In 2017-18 across Rossendale and Hyndburn we were able to boost people’s income by more than £1.8million by making sure they were in receipt of all the benefits they were entitled to and we helped to write off debts worth more than £2.1million.”

CARH will also be able to advise on the Warm Home Discount Scheme where those eligible can claim £140 towards the cost of heating their homes over the coldest months.

Rachel said: “We will advise people on available grants that will make their homes more energy efficient as well as helping people with budgeting.”

To find out more about the scheme fill in a form on the CARH website or contact the advice line on 0300 456 2552.

Appointments will be arranged either at the main offices or outreach locations.

Story by Catherine Smyth Media

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